CAPPY SUPPORT
Your support information.
Who handles your request
Cappy Support is operated by the business identified on our Legal & contact information page. You can also find our email contact there for support or privacy questions.
What you send
The support form collects your contact email, subject, message and replies so Cappy Support can handle your request. Please leave out passwords, license keys, payment details and private reading passages. Your reading content and app logs are never uploaded automatically.
Where messages go
Messages are stored online using OpenAI Sites hosting and Cloudflare D1 storage. Support messages are not sent to an AI model. Hosting providers may process connection and security metadata under their own policies. Our application uses hourly hashes derived from IP addresses for abuse limits and does not store raw IP addresses in its support database.
Your private link
Anyone with your private conversation link can read and reply to that conversation. Keep it private. Save the link to check for replies; automatic email notifications and email-based link recovery are not enabled. Providing a contact email does not verify your identity.
Access and deletion
Support conversations are available to the owner and owner-approved desktop connections. Conversations remain until the owner deletes them. Use the email in our legal and contact information to request access, correction or deletion; we may need to verify your request. Deleting a support conversation does not delete purchase or tax records controlled by Lemon Squeezy, or provider-controlled backups and logs. Records that must be kept for legal obligations may be retained.
Owner desktop connections
Owner administration uses separate ChatGPT sign-in. The owner must explicitly approve a desktop connection, which lasts up to 90 days and can be revoked in the owner inbox. Desktop credentials use Windows DPAPI locally; the server stores only their hashes. A customer purchase or subscription grants no administrative access.